AVEVA World Magazine

AVEVA World Magazine 2014 #1

AVEVA World Magazine | Technology insights and customer successes with AVEVA software

Issue link: http://aveva.uberflip.com/i/248956

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Page 14 of 47

Authoritative Insights on Shift Handover An interview with Dr Sam Mannan, Director, The Mary Kay O'Connor Process Safety Center (MKOPSC) Here, Dr Mannan is speaking to AVEVA about MKOPSC's latest research, sponsored by AVEVA, 'Development of an Effective Framework for Shift Handover'. Q: Based on your research, which key aspects of shift handover stand out as potentially benefitting from technology? A: The key factors include ambiguity of language, the time available for shift handover, the nature and complexity of tasks, the behaviour of the engineers and the quality of the information. Of these, the most important is the quality of information – its detail, context and accuracy – and how it is communicated. That is where, in our opinion, technology can make the biggest improvement. Q: ISO 55000 recommends the use of technology to support safety standards. To what extent do you think this is currently achieved? A: Our survey showed that handover information is communicated face to face about 95% of the time. Written notes, recordings and electronic logging systems are also used. However, we feel that current communication methods result in information gaps. If computerised systems, including logging systems, were more widely adopted, there would be significant improvement in the safety standards of shift handover. However, such systems cannot function as disconnected 'silos' of information; there needs to be a much wider, integrated infrastructure that manages asset information. This information should be readily accessible at all times, not just during shift handover. Q: Do you think that shift handover is likely to become subject to specific regulations? A: It will be hard to make an impact on safety culture if shift handover procedures are not addressed within a regulatory framework. But the industry has an opportunity now to get ahead of the curve; increasingly, companies are already automating procedures. This indicates heightened awareness of the need for a standardised way of integrating Information Management technologies into operations. I think that, at the least, database logbooks will become the norm in the future. (continues) AVEVA World Magazine 2014 | Issue 1

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